Smart Tourism development in Viet Nam: Benefits,Opportunies, Issues and Solutions.

Abstract

Vietnam has seen significant growth in the development of technology.  This brings new chances for tourism development.  More and more tourist destinations have been depending on smart technology to enrich tourist travel experience. Actually, smart technologies have widely been used in tourism industry in the world and in Vietnam. Thanks to the innovative technologies such as internet, smarthphones and social media, tourists find it convenient, easy and effective to look up travel information, make purchasing decision, do online transactions or do some other interactive activities. Lots of tourism enterprises have also taken advantage of smart technologies for sharing information, promoting and marketing their destinations as well as creating unique tourism digital products to gain unforgetable travel experience for visitors. Local cummunities have received ecomomic and social cultural benefits by building friendly user technological physical infrastructures to serve and communicate with international and domestic travelers. Besides indicating some benefits of smart tourism, the paper also aims to explore some key opportunies, to address several main difficutlies that Viet Nam is currently facing as well as propose solutions to develop smart tourism in Viet Nam.